Welcome to tayloredconciergerehab.com and tayloredconciergerehab.org, together with any related subdomains and web or mobile applications we operate (collectively, the "Site"). The Site is owned and operated by Taylored PT & Wellness, LLC, doing business as Taylored Concierge Rehab ("Taylored Concierge Rehab," "Company," "we," "us," or "our").
Taylored Concierge Rehab was formerly known as That PT Guy Concierge Rehab & Wellness. Our former domains, including thatptguy.com and thatptguy.app, may continue to operate or redirect to the Site for a transition period. These Terms apply to your use of the Site regardless of which of these domains you use to reach it. The change of business name and domain does not change the identity of the contracting legal entity, which remains Taylored PT & Wellness, LLC.
These Terms of Use (the "Terms") govern your access to and use of the Site and any related services, features, content, booking tools, communications, and payment functionality made available through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Site.
The Site is a technology platform designed to help connect users with independent rehabilitation and wellness professionals, which may include physical therapists, occupational therapists, speech-language pathologists, registered dietitians, and other licensed or qualified providers (collectively, "Providers").
Unless expressly stated otherwise for a specific service, Taylored Concierge Rehab does not itself provide medical care, therapy, rehabilitation treatment, nutrition care, diagnosis, or other licensed professional services through the Site.
Professional services booked, arranged, or facilitated through the Site are rendered by independent Providers who are not employees, agents, joint venturers, or representatives of Taylored Concierge Rehab.
Each Provider is solely responsible for the services they render, including clinical judgment, treatment decisions, documentation, informed consent, billing compliance, licensure compliance, patient communications, and compliance with applicable professional standards and laws.
Taylored Concierge Rehab does not control or guarantee the quality, timing, legality, appropriateness, safety, availability, or outcome of any professional services provided by a Provider. Any statements, profiles, credentials, service descriptions, or other content supplied by a Provider are the responsibility of that Provider.
As part of provider onboarding and platform operations, we may perform identity, credential, and licensure reviews; require Providers to complete a sworn attestation, made under penalty of perjury, regarding criminal history, registry status, licensure standing, and healthcare-program exclusions; manually verify federal and state exclusion, registry, and licensing sources (such as the OIG List of Excluded Individuals/Entities, SAM.gov, sex-offender registries, and applicable state abuse registries and licensing boards); and order or require background screening through third-party vendors. However, any such review is limited in scope and does not constitute a warranty, endorsement, or guarantee of any Provider's qualifications, conduct, availability, or services.
The Site is not an emergency service and is not intended for use in any medical or mental health emergency. If you believe you are experiencing an emergency, call 911 immediately or go to the nearest emergency room.
Content made available on the Site, including text, graphics, blog content, educational materials, messages, and general wellness information, is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Reliance on any information provided on the Site is solely at your own risk.
You must be at least eighteen (18) years old to create an account, book services on your own behalf, or otherwise use the Site independently.
The Site may collect personal information relating to a minor only when submitted by a parent or legal guardian in connection with booking, receiving, coordinating, or facilitating services for that minor. A parent or legal guardian must create, authorize, and manage any account or service request involving a minor. Minors may not independently create accounts, submit service requests, or submit personal information through the Site without the involvement and consent of a parent or legal guardian.
By using the Site on behalf of a minor, you represent and warrant that you are the minor's parent or legal guardian, or that you otherwise have legal authority to act on the minor's behalf.
Your use of the Site is also subject to our Privacy Policy, which describes how we collect, use, disclose, and protect information. By using the Site, you acknowledge that you have reviewed our Privacy Policy.
By visiting the Site, creating an account, submitting forms, making a booking, or contacting us electronically, you consent to receive communications from us electronically, including by email or through the Site, to the extent permitted by applicable law. You agree that such electronic communications satisfy any legal requirement that communications be in writing.
You are responsible for providing accurate and current contact information and for promptly updating that information if it changes.
We do not send text messages to you unless you have separately and affirmatively opted in to receive them. Consent to receive text messages is not a condition of creating an account, booking an appointment, receiving services, or making any purchase.
SMS consent is collected through checkboxes that are unchecked by default and that are presented separately from your acceptance of these Terms and our Privacy Policy. Accepting these Terms, by itself, does not opt you in to text messages. We maintain two independent consent categories, and opting in to one does not opt you in to the other:
Message frequency varies based on your activity on the Site, such as the number of appointments you schedule. Message and data rates may apply according to your plan with your wireless carrier; we are not responsible for any charges imposed by your carrier. Carriers are not liable for delayed or undelivered messages. Text messaging may not be available on all carriers or devices, and delivery is not guaranteed.
Because text messages are not a guaranteed or secure channel, you should never rely on SMS for urgent or emergency matters. See the "No Emergency Services" section above.
You may stop receiving text messages at any time, at no cost, by any of the following methods:
Opting out of text messages does not opt you out of essential account, legal, or billing communications that we may still send by email or through the Site, and does not cancel any appointment or account.
Each opt-in and opt-out event is recorded with a timestamp, the exact consent language shown to you, the version of that language, where in the Site consent was captured, and technical request details. These records exist to document your consent choices.
We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their own marketing purposes. Phone numbers are disclosed to our messaging service provider only as necessary to deliver the messages you have requested.
Text messages we send are limited to the information reasonably necessary for their purpose and are not intended to contain detailed clinical or health information. Our handling of your information is further described in our Privacy Policy. For a detailed description of our opt-in workflow and the exact consent language we display, see our SMS Consent Information page.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for restricting access to your device or account. You accept responsibility for all activities that occur under your account.
You may not transfer your account to another person or entity without our prior written consent. We reserve the right to suspend, restrict, or terminate accounts, remove content, or deny access to the Site at our discretion, including where we suspect misuse, fraud, policy violations, or unlawful activity.
The Site may allow users to request, book, pay for, or otherwise facilitate appointments, consultations, or related services with Providers. Certain payments may be processed through third-party payment processors.
By submitting payment information, you authorize the applicable charges, fees, deposits, or other amounts disclosed at checkout or booking.
Patients may cancel or reschedule an appointment through the Site. We ask that you give as much advance notice as reasonably possible, ideally at least 6 hours before the scheduled appointment time, so that the Provider can adjust their schedule and make the time available to another patient. The Site does not charge a cancellation fee.
No no-show fee is charged. However, repeatedly failing to appear for scheduled appointments without notice may result in a Provider declining future bookings, or in restrictions on your use of the Site, as described in the Acceptable Use and Termination sections below.
Any charge for a specific appointment will be disclosed to you at the time of booking. If a Provider ever proposes a charge that was not disclosed at booking, you may dispute it using the process described under Refund Requests below.
Eligible military, veteran, and first responder patients may also request a service discount. Requesting a discount is optional and requires uploading verification documentation (for example, a DD-214, VA or military ID, or department/badge identification), which is reviewed by authorized platform personnel. Approval is not guaranteed, and additional documentation may be requested or eligibility denied. If eligibility is approved, any discount is applied at the sole discretion of the treating Provider, may vary by Provider and visit, generally ranges from 1% to 20% of the Provider's service fee, applies to the Provider's service fee only (not platform fees, unless otherwise stated), and may not be combined with pro bono, reduced-fee, or other discounts unless expressly permitted. Discounts are a courtesy and do not create an entitlement to discounted services.
Pro bono (free) or reduced-fee care may be offered at the sole discretion of the applicable Provider to patients experiencing verified financial hardship. Pro bono care is not an entitlement, and neither the Platform nor any Provider guarantees its availability.
To request pro bono consideration, patients must identify the qualifying hardship or public-assistance programs that apply to them and upload at least one supporting verification document (for example, a SNAP/EBT card, Medicaid card, or benefits award letter). Verification documents are stored in private, access-controlled storage and reviewed by authorized platform personnel. Pro bono or reduced-fee pricing applies only after eligibility has been verified and only where the treating Provider elects to offer it. A Provider may, at their discretion, provide qualifying visits at no charge ($0) or at a reduced fee.
Pro bono and reduced-fee appointments are subject to the same cancellation and missed-appointment terms as any other appointment. Because pro bono capacity is limited and offered as a courtesy, repeatedly missing scheduled pro bono appointments without notice may result in a Provider declining to offer further pro bono visits.
If you believe a charge was made in error or you wish to request a refund, you must contact clientsupport@tayloredconciergerehab.com within 10 business days of the appointment date. Refund and fee-dispute requests are reviewed on a case-by-case basis. If approved, refunds will generally be issued to the original payment method within approximately 5 to 10 business days, subject to payment processor timelines.
Nothing in this Section limits any non-waivable rights you may have under applicable law.
You understand and agree that any Provider-patient, Provider-client, or similar professional relationship is between you and the applicable Provider, except where we are expressly identified as the direct service provider for a particular service.
Taylored Concierge Rehab does not guarantee that:
Users are solely responsible for determining whether a Provider, service, format, travel setting, or telehealth option is appropriate for their needs.
Some services available through the Site may be delivered virtually or through telehealth-enabled tools. By booking or participating in such services, you acknowledge that remote services may involve limitations, including technology interruptions, privacy risks inherent to electronic communications, and the inability to perform hands-on assessment or treatment.
The Provider rendering the service is solely responsible for determining whether telehealth or remote service delivery is clinically appropriate and legally permitted for a given user, location, or encounter.
The Site may contain links to third-party websites, products, services, platforms, software, or resources, including payment processors, communications providers, scheduling tools, telehealth tools, maps, or external content (collectively, "Third-Party Services").
We do not control and are not responsible for the content, accuracy, availability, terms, privacy practices, or performance of any Third-Party Services. Your use of any Third-Party Service is at your own risk and may be subject to separate terms and privacy policies.
You agree not to use the Site in any manner that:
We reserve the right to investigate suspected violations and to suspend or terminate access to the Site when warranted.
If you submit reviews, messages, forms, feedback, suggestions, uploaded materials, or other content through the Site (collectively, "Submissions"), you represent and warrant that you have the necessary rights to provide such Submissions.
You retain ownership of your Submissions, but you grant Taylored Concierge Rehab a non-exclusive, worldwide, royalty-free license to use, host, reproduce, modify, transmit, display, and otherwise process your Submissions as reasonably necessary to operate, improve, support, market, or protect the Site and related services, subject to our Privacy Policy and applicable law.
We may remove or decline to post any Submissions at our discretion.
The Site and its content, features, branding, text, graphics, images, logos, layouts, software, and compilations, excluding content owned by Providers or users, are owned by Taylored Concierge Rehab, its licensors, or its suppliers and are protected by applicable intellectual property laws.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for its intended personal or internal business purposes. You may not copy, reproduce, republish, distribute, modify, create derivative works from, reverse engineer, sell, or exploit any portion of the Site except as expressly permitted in writing.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, ITS CONTENT, AND ALL FEATURES, FUNCTIONALITY, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
WITHOUT LIMITING THE FOREGOING, TAYLORED CONCIERGE REHAB DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, QUIET ENJOYMENT, AND FREEDOM FROM INTERRUPTION, VIRUSES, OR OTHER HARMFUL COMPONENTS.
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAYLORED CONCIERGE REHAB AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SITE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US THROUGH THE SITE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY TO THE EXTENT SUCH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to defend, indemnify, and hold harmless Taylored Concierge Rehab and its owners, officers, directors, employees, contractors, affiliates, agents, licensors, and service providers from and against any claims, demands, losses, liabilities, damages, judgments, settlements, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:
We encourage users to contact us first to try to resolve any concerns informally. Before filing a legal claim against Taylored Concierge Rehab, you agree to provide written notice of the dispute to clientsupport@tayloredconciergerehab.com and allow us at least 30 days to attempt to resolve the matter informally.
If a dispute cannot be resolved informally, the parties agree to attempt to resolve the dispute in good faith through non-binding mediation before a mutually agreed mediator in Virginia, unless emergency injunctive relief is sought or mediation is not reasonably available.
If a dispute is not resolved through informal resolution or mediation, then, to the maximum extent permitted by applicable law, the dispute shall be governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law rules, and shall be brought exclusively in the state or federal courts located in Virginia. You consent to the personal jurisdiction and venue of such courts.
We may suspend or terminate your access to the Site, in whole or in part, at any time and for any reason, including suspected fraud, legal risk, misuse of the Site, violation of these Terms, or conduct that may harm Taylored Concierge Rehab, Providers, users, or third parties.
Termination does not affect any rights or obligations that, by their nature, should survive termination, including payment obligations, intellectual property protections, disclaimers, limitations of liability, indemnification obligations, and dispute-resolution provisions.
We reserve the right to modify, suspend, discontinue, or update the Site or these Terms at any time, in our sole discretion. Updated Terms will become effective upon posting to the Site unless a different effective date is stated.
Your continued use of the Site after the updated Terms are posted constitutes your acceptance of the revised Terms.
These Terms constitute the entire agreement between you and Taylored Concierge Rehab regarding the Site and supersede all prior or contemporaneous understandings relating to the Site.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or by operation of law.
Taylored PT & Wellness, LLC
d/b/a Taylored Concierge Rehab
448 Cummings St #179
Abingdon, VA 24210
Email: clientsupport@tayloredconciergerehab.com
Phone: 1-888-963-1912