How Users Opt In to SMS Messages
This page documents the SMS opt-in workflow for Taylored Concierge Rehab at tayloredconciergerehab.com and tayloredconciergerehab.org. All SMS consent is collected via explicit, unchecked-by-default web form checkboxes during account registration and profile setup.
Formerly That PT Guy Concierge Rehab & Wellness. Legacy domains (thatptguy.com, thatptguy.app) may still redirect here during the transition.
How Consent Is Collected
- Users encounter SMS consent checkboxes during patient registration, provider onboarding, and profile settings
- Checkboxes are unchecked by default — users must actively opt in
- SMS consent is separate from Terms of Service and Privacy Policy acceptance
- Consent is not required to create an account, receive services, or make a purchase
How Consent Is Stored
- Each consent event creates a timestamped record in our database
- Records include: user identity, phone number, consent text shown, version, location in app, and browser user agent
- Separate records for transactional vs marketing SMS consent
- Opt-out events (STOP keyword) are also recorded for audit compliance
This is the actual checkbox displayed to patients and providers on our web platform. It appears on the Patient Profile, Provider Profile, and onboarding pages.
Live UI Replica — Transactional SMS
I agree to receive appointment reminders, confirmations, and account notifications via SMS. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Message frequency varies. Msg & data rates may apply. Reply STOP at any time to opt out of messages. Reply HELP for assistance. Consent to transactional messages is not required for service but helps us keep you informed about your appointments.
Marketing consent is collected separately from transactional consent and is entirely optional.
Live UI Replica — Marketing SMS
I agree to receive promotional messages and health tips via SMS from Taylored Concierge Rehab. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not required for service.
A simplified version is shown on service request and contact forms where a separate transactional/marketing split is not needed.
Live UI Replica — Simple Consent
Users can opt out of SMS messages at any time through the following methods:
- Reply STOP to any message — immediately processed and confirmed
- Reply HELP for support information and instructions
- Reply START to re-subscribe
- Uncheck the SMS consent checkbox on their profile page
- Contact support at clientsupport@tayloredconciergerehab.com
STOP confirmation message: "You have been unsubscribed from undefined SMS messages. Reply START to re-subscribe."
HELP response message: "undefined: For support, visit thatptguy.com or email clientsupport@tayloredconciergerehab.com. Reply STOP to unsubscribe."
Opting out of text messages does not cancel your account or any appointment, and does not stop essential account, legal, or billing communications sent by email or through the platform.
Transactional (Opted-in users only)
- Appointment reminders (24hr & 1hr)
- Scheduling confirmations & updates
- Service request status notifications
- Account & billing notifications
- Provider onboarding updates
- Customer support responses
Marketing (Separate opt-in, optional)
- Health & wellness tips
- Promotional offers
Marketing consent is separate from transactional and is never required.
Related Policies
© 2026 Taylored PT & Wellness, LLC, d/b/a Taylored Concierge Rehab. All rights reserved.
Toll-free number: (888) 963-1912